FAQs
Returns & Refunds
HOW DO I RETURN MY ITEMS?
Your items will come with a return slip and if they do not contact us through email:
elite.fit.apparel7@gmail.com
EXTENDED CHRISTMAS RETURNS POLICY
We've extended our returns period over Christmas from the usual 30 days for customers who have purchased gifts in the lead up to Christmas.
ELIGIABLE FOR RETURN
Purchases made between 1st November 2022 and 1st January 2023 can be returned* up until 31st January 2023 following our extended returns policy. *excluding items marked 'Final Sale'.
Purchases made from 2nd January 2023 onwards will have 30 days to return following our usual returns policy.
PAYMENTS & ORDERS
HOW LONG WILL IT TAKE TO HEAR FROM CUSTOMER SUPPORT?
We understand that you might have a few extra questions or experience an issue during the Sale which will result in you sending a message to our wonderful Customer Support Team.
When doing so, please ensure that you include as much information about your query in your FIRST message, and reply to any bot questions we may ask you, so that your query is passed to our awesome human agents as quickly as possible.
Please note that things get super busy for us around this time of year, so if you don't receive an immediate response from us, don't panic - we'll be working round the clock to answer your DMs and e-mails pronto.
WHAT PAYMENT OPTIONS CAN I USE ON ORDERS?
Visa, MasterCard, American Express, DiscoverApple PayPayPal, and Product Vouchers.
I'VE MADE A MISTAKE ON MY ORDER; CAN I CHANGE IT?
Once an order is placed, we are unable to make any amendments. This includes order details like changing sizes or colours, adding products, or altering your shipping address, or shipping method. You may be able to amend your address using the courier self-service options once your order has been dispatched.
CAN I CANCEL MY ORDER?
Due to increased traffic on our US and UK web-stores, orders placed during the first hour of the sale will be ineligible for cancellation. After the first hour of the sale, orders placed on the US and UK stores will revert to our standard cancellation policy.
Please note that all orders placed during this time will be eligible for return: for more info, check out our returns and refunds FAQ page up above.
All other regions will be able to cancel their order within 15 minutes of placing it, if needed. You can do this by locating the order in your account section or order confirmation email and hitting the 'cancel order' button.